ORDER PROCESSING

Please allow 1–3 business days for order processing before shipment. During launches, sales, holidays, or high-volume periods, processing times may be slightly longer.

Once your order has shipped, you will receive a confirmation email with tracking information.

SHIPPING TIMES

Estimated shipping times:

• United States: 3–7 business days
• International: 7–21 business days

Shipping times are estimates and are not guaranteed.

CUSTOMS, DUTIES & TAXES

International orders may be subject to customs fees, import duties, or taxes determined by your country. These charges are the responsibility of the customer.

KRUCE is not responsible for delays caused by customs processing.

LOST OR STOLEN PACKAGES

KRUCE is not responsible for lost, stolen, or delayed packages once they have been handed over to the shipping carrier.

If your tracking says “delivered” but you have not received your package, please contact the carrier directly. We will do our best to assist where possible.

INCORRECT SHIPPING INFORMATION

Customers are responsible for providing accurate shipping and billing information at checkout.

If an order is returned due to an incorrect or incomplete address, the customer may be responsible for additional shipping charges.

ORDER CHANGES & CANCELLATIONS

Once an order has been placed, we may not be able to modify or cancel it after processing has begun.

CONTACT

For shipping questions or support, contact:

support@kruceoriginals.com