We want you to be satisfied with your KRUCE purchase. If you would like to request a return, please review the policy below.

RETURN ELIGIBILITY

To be eligible for any KRUCE Guarantee, return, refund or warranty claim, all applicable requirements outlined in this policy must be met:

• The item must be returned in its original condition
• The product must be in the same condition it was received
• The original product packaging must be included
• The return request must be submitted within 120 days of delivery

Products showing signs of wear, damage, misuse, modification, or missing packaging may not qualify for a refund.

THE "YOU'LL ACTUALLY USE IT" GUARANTEE

KRUCE products are backed by our "You'll Actually Use It" Guarantee. If your KRUCE product does not become part of your everyday carry, contact us and we will work with you to find an appropriate solution.

Eligibility for this guarantee is subject to all requirements outlined in this policy.

RETURN SHIPPING

Customers are responsible for all return shipping costs.

We recommend using a tracked shipping service, as KRUCE is not responsible for lost return packages.

INSPECTION PROCESS

Once your return is received, our team will inspect the product to ensure it meets the return requirements listed above.

If the item is approved, your refund will be processed to your original payment method.

If the product does not meet the required return conditions, the return may be denied. In such cases, we may return the item to you at your expense or otherwise dispose of the item at its discretion.

REFUND PROCESSING

Approved refunds are typically processed within 5–10 business days after inspection.

Depending on your payment provider or bank, it may take additional time for the refund to appear in your account.

WARRANTY COVERAGE

KRUCE products are covered against manufacturing defects under normal everyday use. This includes defects related to workmanship, materials, or product functionality.

WHAT IS NOT COVERED

The warranty does not cover damage caused by misuse, accidents, intentional damage, improper care, modifications, or normal wear and tear.

NON-REFUNDABLE ITEMS

The following items are not eligible for refunds:

• Final sale items
• Gift cards
• Products damaged through misuse or normal wear and tear

CONTACT

For return requests, warranty claims, guarantee claims, or general support, please contact:

support@kruceoriginals.com